The policy explains what information we collect, client rights and information about how our company protects those rights.
What information do we collect?
We collect a variety of personal information from clients to enable us to tailor our service to meet their personal needs. We may collect personal information by various means, for example when clients complete an application form, phone our company, send us a letter or when they visit us in person. The choice of how much personal information is disclosed to us is left completely up to the client. Personal information may be collected via cameras installed in venues or chapels for the purpose of providing services to our clients.
Why do we gather the information and how will we use it?
Apart from the main reason for which clients have provided personal information, we may also use or disclose personal information for related purposes, such as servicing our relationship with clients and regulatory reporting and compliance. In the future, we may use the information to provide personalised information about our products and services.
As with other business organisations, we rely on agents and contractors to provide some of our services. Any personal information provided to these agents and contractors is provided only to perform their agreed tasks. To protect our clients’ personal information we require these organisations to be bound by strict confidentiality and non-disclosure agreements with us in respect of any personal information we disclose to them.
Consistent with our commitment to protecting personal information, we make all reasonable endeavours to protect such information securely against unauthorised use and access. Client information will be recorded, amended and used only by authorised personnel who are instructed to keep your information confidential.
Access and correcting personal information
Clients may request details (in writing) of the personal information that our company holds about them or they may correct/update information we hold about them by contacting our Privacy Officer.
Complaints about the way we collect, use or disclose client personal information are to be directed to our Privacy Officer.
Our Privacy Officer can be contacted by calling (02) 9978 5200 or by writing to:
The Privacy Officer
InvoCare Australia Pty Limited
Level 4, 153 Walker St
North Sydney NSW 2060
Facsimile (02) 9978 5299